Shipping policy

Montérvo is committed to reliable and transparent delivery for customers in the United Kingdom. This Shipping Policy explains how and when your order is delivered.

Delivery Area

We currently ship to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Delivery availability is confirmed at checkout based on the address entered.

Shipping Method

Orders are shipped through a selected tracked delivery partner. The carrier may vary depending on the delivery address, parcel and fulfilment route. Your order is first processed and then handed over to the relevant delivery service.

Shipping Costs

Standard shipping is free for all eligible UK orders placed through our website.

Any available premium delivery option and its cost will be shown at checkout.

Delivery Address

Orders are delivered to the shipping address entered at checkout. Please make sure that the address, postcode and contact details are complete and correct.

Delivery Times

We use a structured timeline to keep delivery estimates clear and predictable.

Cut-Off Time

Orders placed before 9:00 p.m. UK time enter processing on the next business day.

Orders placed after 9:00 p.m. are processed on the following business day.

Processing Time (0–1 Business Day)

Processing takes 0–1 business day, Monday to Friday.

This includes order confirmation, packing and preparation for shipping.

Transit Time (4–8 Business Days)

After the order has been handed over to the carrier, delivery usually takes 4–8 business days, Monday to Friday.

The exact delivery time may vary depending on the destination, fulfilment route and carrier schedule.

Total Delivery Time (4–9 Business Days)

Total delivery time = processing time + transit time.

In most cases, your order is delivered within 4–9 business days from the date it is placed.

Additional Information

Currency: UK market prices are displayed in pounds sterling (GBP).
Tracking: You will receive a shipping confirmation by email with tracking information once your order has been dispatched.
Uncollected parcels: If an order is returned because of an incorrect address or because the parcel was not collected, the return costs may be charged to the customer.
Taxes and duties: Applicable taxes, duties or import charges are shown at checkout or communicated where required. The treatment can depend on the order value and shipment origin.
Delays: Although we aim to deliver on time, external factors such as weather, customs processing or carrier delays may affect delivery times.

Company Details

Company name: Dynasty Enterprises
Trading name: Montérvo
Email: support@montervo.com
Customer service: Monday to Friday, from 9:00 a.m. to 5:00 p.m.